My Cable Company
Posted by Chris Leckness on 06/30/05 in Rants
This is a little rant. WELL, A BIG RANT.
Timeline:
Friday June 24, 2005 : After a few days of my cable connection coming and going, the connection finally bit the dust. NO INTERNET.
Saturday : NO INTERNET
Sunday : Decided to call in and see what was going on. Tech and I determined that the signal coming into my house was not good. Dispatching out a technician. Later in the evening I was able to get online a little.
Monday : On/Off connection… 8-11PM No Internet.
Tuesday : Appointment with Cable Company from 1-5PM…… 4:57PM the phone rings, my wife could not make it to the phone, Cable company cancels appointment w/o dispatch. I call in irate and demand Cable Modem turned off on July 5, 2005. The service rep that was handling this was vengeful and decided to disregard my request and shut off my service at that time.
Called back, they turned it back on, but it never worked again. Called Tech Support again. They told me that the signal was not good enough for me to get a connection and that a tech had to be dispatched. Rescheduled appointment for 1-5PM Tuesday…. Another night, no Internet. ( although I checked email via dial up )
Wednesday - Cable Company come out, replaced drop from terminal to house and my incoming level went from -18db to -4db… Yeah!!! oops, cable modem still doesn’t work! One more call, "Yes sir, we have to rebuild your modem info in database". Now, I am finally working!
I think its time to let this Cable Company go and get another service… what do you think?
Written by Chris Leckness · Filed Under Rants
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