What’s the deal with Handango?
Posted by John Hatfield on 08/31/06 in Rants
$6.95 "download protection fee", you gotta be kidding me. I have been a long time user of handango and have never had a problem with them in the past, until today!! Four months ago I went on a little software spree and bought four titles within a month. Everything went great, the software downloaded fine, and I went on with my business. Today I had to re-download a title from the spree so I logged in to my control panel, went to recent purchases and much to my dismay, was hit with a screen asking me to pay a $6.95 download protection fee to re-download my software. W.T.H is going on with that??? I can’t help but feel like I am being ripped off!
So, due to this money hungry action I will no longer be doing business with Handango! I know of plenty of other sites (pocketgear.com) that take great care of their customers, and I will be giving them my busiiness from now on.
Good Luck Handango, i know I am not the only one who is upset about this.
Written by John Hatfield · Filed Under Rants
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added this to digg so that hopefully it can get a little attention
I stopped buying there for the exact same reason. I mean it is not like it is costing them much database space to keep records of what you can downlaod and not.
Ya know, i try not to dwell on stuff like this, but when you bring it up I want to chime in. This frosts my you-know-whats, too. I was a customer of theirs l-o-o-o-o-n-g before they started their Club or changed their website orpoint being, I hate it when a company i’ve been loyal to starts to bend me over. I know–i’m stupid—companies don’t give a damn about loyalty, passed getting you to buy from them, but i refuse to be disloyal, just because they do. I have always appreciated the fact that Hanango kept a record of what i’d purchased and that i could go back in there and get it again when needed. And we all know that’s going to have to happen. But it irks me, just like Ticketmaster irks me, when they entice you to buy from them with sales and promotions and then reach in your pocket with their other hand to extract some “Handling fee” and “member fee” and/or “privilege-of-getting-to-do-business-with-us-fee” or whatever.
I have refused to ever pay this “download protection” and i’ve been back in there to re-download a few things i bought long ago and they haven’t stopped me, but i rant here to tell you and to agree with your post: the first time i am refused access, i will be on the bus with you. They can do what they want–i don’t have a problem with them making their policies. But i supported them for years and if they stop supporting me–i’m done. I hope somebody from Handango reads this, because I’ve sent others to them OFTEN and i’ve bought programs for friends OFTEN and have even written to them at times to give positive feedback to their growth. When all that stops mattering to someone, then it finally stops mattering to me. It’s what my grandmother called “getting too big for your own britches”. It’s why my father used to say: “if you can’t get somebody back and resell somebody something the second time, then you never actually sold them anything the first time”. Take your pick of old sayings that apply. Point is, if you are causing conversations like this, i think you might want to rethink your policies, hire somebody new to make your policies, or just turn the boat around. You are headed in the wrong direction—these kinds of posts say so.
Well I couldn’t agree any less with you on this. $6.95? are they crazy or what… I was infuriated when like you I had to download a software I’d bought. A lil’ tip here, unless it’s a software that doesn’t require a key, you don’t need to pay them squat just download a trial and use the key from the earlier download. I did that for a software they wanted me to pay them to re-downlaod. And did they not figure this out :-s