Sprint Cuts 1,000+ Customers For Excessive Complaining
Posted by Radimus on 07/10/07 in Cell Carriers, Sprint
Sprint-Nextel is disconnecting service from clients that are apparently more trouble than they are worth. The squeaky wheel gets the boot?
JACKSONVILLE, Fla. — Hundreds of cell phone customers are being given the boot, accused of being too high maintenance.
Sprint-Nextel is disconnecting more than 1,000 subscribers on grounds the clients call customer service too often and make “unreasonable requests.”
The 1,200 people getting dropped will have to find a new carrier by the end of the month.
A Sprint representative said the average customer calls customer service less than once a month, but the 1,200 clients getting the boot call 40-50 times as often.
…
The customers told to find a new service provider were notified by mail last month and will not have to pay a termination fee.
Link: http://www.news4jax.com/news/13650557/detail.html
Video Link: http://www.news4jax.com/video/13651032/index.html
Written by Radimus · Filed Under Cell Carriers, Sprint
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